Follow these easy steps to get your dumpster picked up.
Dumpster Pick-Up 101
Everything you need to know about dumpster pick up, from dump-and-returns to avoiding fees.
How to Prepare for Dumpster Pick-Up
Contact us at least 24 hours before your rental period is up to schedule a dumpster pick-up. If you do not reach out to us, we will not come and get your dumpster and you will be charged a fee for every day beyond your rental period.
You should receive a confirmation of your pick-up request within one business day. If for some reason you do not receive a confirmation after a day, please call us immediately.
To prepare the dumpster for pickup, make sure you've followed all of the guidelines for filling your dumpster, like keeping items below the rim. Also, make sure the area around the dumpster is accessible.
If you have any additional questions, need a rental extension, or need to request a dump-and-return, reach out to us and let us know as soon as possible!
Our pick-up services run from early morning to late night Monday through Friday. We will try to pick up your dumpster as close to your preferred time as possible, however, we can't guarantee a specific pickup time.
Preparing Your Dumpster
1. Lock and Latch Dumpster Door
To prepare for the pick-up of your dumpster, make sure the door is locked and latched. This is a necessary safety precaution to keep our drivers and your property safe from injury or damage.
2. Make Sure Debris Is Below Rim
When preparing your dumpster for pick-up, make sure there is no debris sticking out above the rim. If the dumpster is overfilled, we may not be able to pick up the dumpster, as it is a safety hazard to our drivers and others on the road.
If we come to pick up your dumpster and it is filled above the rim, we will have to charge a trip fee for the travel to your location.
3. Keep Area Clear and Accessible
On the day of the dumpster's scheduled pick up, make sure the surrounding area is clear and accessible for our drivers to on-load the dumpster. They will need the same amount of clearance space they needed during dumpster drop-off (60 feet in front, 23 feet above, 10.5 feet side-to-side) to pick up the dumpster.
Remove all obstructions from the surrounding area, such as cars, trash bins, or anything else that may get in the way of the drivers.
4. Avoid Going Above The Weight Limit
When filling up your dumpster, try to ensure you are not going above your purchased weight limit. You will have to estimate the weight of your waste to do so, so try to stay reasonable when loading your roll-off container. If your dumpster does weigh in above the purchased limit, you will be charged an overage fee from the dumping facility that will be reflected in your invoice.
5. Double-Check for Prohibited Items
Before your dumpster is picked up and serviced, check to make sure there are no prohibited items in the dumpster. Items such as paint, fuel, medical waste, and any other prohibited items should never be placed in a dumpster. For a full list of what is and what is not allowed in a dumpster, look at our prohibited items guide.
If you do mix prohibited items into your dumpster, you will be charged a contamination fee by the dumping facility, which will be reflected in your invoice.
Additionally, make sure to only put the debris type that is allowed in your dumpster. For example, if you ordered a concrete dumpster, do not mix in organic waste or any other type of debris.
Please Note:
You don't have to fill out any forms to schedule a pick-up! Simply log into your customer dashboard or call us at (732) 366-9355 to schedule a pick-up service for your dumpster rental.
How to Avoid Fees & Charges
Extension Fee
Request a pickup date that falls on or before the last day of your rental period to avoid extension fees.
Overage Fee
Keep your weight limit in mind when filling your dumpster and try to estimate the weight of your waste accurately.
Contamination Fee
Avoiding placing any prohibited items in your dumpster or mixing two types of waste together.
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